Support
Infrastructure and Deployment Support for Magento
Support begins with traceable deployment state, logs, metrics, test results, and a secure handoff of the information needed to diagnose an issue.
Start with observable evidence
Review pipeline status, the first explicit error, CloudWatch telemetry, timestamps, and affected environments before escalating.
- Change and build identifiers
- Deployment and test logs
- Environment and impact summary
Share information safely
A useful support request should include reproducible symptoms without exposing passwords, repository credentials, tokens, or other secrets.
- Redacted screenshots
- Relevant timestamps
- Expected versus observed behavior
Plan-aligned support
Support scope and availability depend on the selected subscription and any agreed Enterprise terms.
- Documented severity
- Structured escalation
- Custom Enterprise arrangements